With so many of us wisely staying home, and relying on the internet to stay in touch with loved ones and to work at our jobs, what are RCN's plans for the immediate future concerning service calls should anything go wrong with our service? Obviously none of us can predict the future right now, but it would be good to have some communication from them about their plans and intentions. It would be an even worse nightmare in the midst of the already bad nightmare if a sudden storm, April blizzard (they happen), or other problem brings down a cable and there's nobody to fix it.
I am getting emails from every silly company that ever got my email address, from Bed Bath & Beyond to Tripadvisor, reassuring customers about their preparedness, but nothing at all from RCN.
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