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[Equipment] Repeated failed SB8200 Firmware Upgrades

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Is anyone else seeing repeated failed firmware upgrades on their SB8200. I've been getting them every day for well over a month. I have an a hardware revision 4 SB8200 so thinking that might be it. 4-7-2023, 8:38:30 Error(4) "SW upgrade Failed after download - Incompatible SW file" 4-7-2023, 8:38:29 Notice(6) "SW Download INIT - Via NMS" 4-6-2023, 8:41:26 Error(4) "SW upgrade Failed after download - Incompatible SW file" 4-6-2023, 8:41:25 Notice(6) "SW Download INIT - Via NMS" and so on day after day. If it helps this is from the last modem resync. I think they may be using the wrong config and thus wrong firmware. 3-28-2023, 19:16:24 Error(4) "SW upgrade Failed after download - Incompatible SW file" 3-28-2023, 19:16:23 Notice(6) "SW Download INIT - Via Config file R1000_50-1-CM8200A"

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