I've been having constant drop outs for internet connectivity both VOIP and Cable Modem for about 6 Months at least. It happens at least 3 times a week that I notice it.
Most of the time by the time I notice it, I play around with power cycling everything and then it will come back within a few minutes.
I've had a tech visit and he stated that "he feels confident that there is nothing wrong with the wiring in my house". Wiring goes from the outside to my office to a splitter. One side of the splitter goes to my own Docsis 3 cable modem. The other side of the splitter goes to the RCN owned VOIP modem.
When I have the internet go down, I check and sure enough the VOIP modem is dead or drops the call immediately after I make it. So the problem is not my cable modem as the voip modem also has problems and the splitter is between them.
SO I called again while they were both down and she stated there was a 24% packet loss going to my cable modem and 4% packet loss going to my VOIP modem. She tried to power cycle it on her end which didn't do anything. A few more minutes of waiting and then deciding to power cycle my cable modem, it eventually came back up. Just luck of timing it came back? Beats me. The VOIP modem which I didn't touch at all during this also started working.
I'm hoping someone here can look on the switch stack end of things before the tech comes back on on the 13th.
Encoded Mac: b9438ae60f312149e1df4155cbe32257c5fa39c6
Transmit Power: 35
Forward Power: 7
Forward SNR 38.2
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