I have the 25 MB plan. When it was initially installed, the speed was fine. Then because RCN got the wrong service address on file, they had to "discontinue" the original account and create a new account, and I had to reboot my modem.
Since then I have been having speed issues. My download speed is sometimes only 2MB and sometimes nothing at all. In the best times, the speed will be close to spec.
The encoded MAC address is ed7e8d4d2772ee109e66f4e28944dcb00db60120. Can someone from RCN take a look?
Thanks!
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