I have RCN in Manhattan and have always gotten 25-26 Mb/s down and 1.9-2 up. In the last couple days it's been much slower. I pay for 25/2.
RCN's speed test website shows about 18/1.5.
Speedtest.net shows 15/1.1
DSLReports speed test shows 4.0 down (!) and 200k up.
I've been in touch with RCN on Twitter, and Jackie has told me that they only guarantee 60% of the speed you pay for, and since I'm getting more than 15 down on their speed test, they don't think there's a problem. Am I alone in thinking this is absurd? How about I tell them I guarantee only 60% of my monthly bill payment.
Does anyone have any suggestions? I should probably just call them and see if I can get someone who knows what they're doing.
Thanks.
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