Back in November I moved (within the same RCN region), and went from just basic cable and internet to 75mb with multi-room Tivo HD, every pay package, and NHL Center Ice.
Before I moved, when I logged in to my.rcn.com, I was able to see my services, and make changes.
Now I cannot. I opened a ticket in late November or early December, never heard back. I just spend 20 minutes talking to someone who kept telling me I could view my services by checking the bill, and could make changes by calling. No matter how many times I explained that I simply wanted it fixed so that I could do it online, she repeated that she was sorry, and that I could view my services by checking the bill, and make changes by calling.
Is there some reason that when I went from a $59/mo customer to a $245/mo customer I lost the ability to view my services online? I can do billing online, just not view or change services.
It frustrates me in ways that only a cable company can.
Thanks!
MC
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