I'm in Chicago (60613) and recently there was an outage on Friday. The technicians had to replace some gear outside, and after service was restored, I now only receive 4 channels downstream instead of 8 channels on a Motorola SB6141.
The modem log shows this warning message when starting:
RCS Partial Service;CM-MAC=3c:36:e4:96:ba:9a;CMTS-MAC=00:1f:ca:1f:fa:9f;CM-QOS=1.1;CM-VER=3.0;
Whenever I do get 8 channels, it seems there is lots of errors on 1 of the 8 channels, and that causes massive packet loss plus speed loss:
168 packets transmitted, 142 packets received, 15.5% packet loss
Any ideas what I can tell technicians to properly get this fixed and restored to the glorious 8 channels with proper SNR and no packet loss?
My Modem Encoded Mac: d3a246f12ff78f10b6397ed604604fc8512baac2
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