Hi - I have 2 sd boxes (connected previously to old CRT tvs.) I recently bought a new lcd tv and intend to get another one. I want to upgrade my service to HD and I understand that I will need to exchange the SD boxes and upgrade them to HD boxes. I had called RCN directly and the person I spoke to said that I had to return the SD boxes in person to the office in Bethlehem, that I could not send them in or drop them off anywhere. I asked again, as I found this to be very odd, and thought that maybe I hadn't made myself clear, but I got the same answer and then I was disconnected. At any rate, I was hoping that someone here could help answer my questions.
I have several questions.
1) Can I return the SD boxes to an RCN center locally and exchange them for HD boxes?
2) Is it possible for me to then install the new boxes myself, rather than having to get a technician to do it for me?
Any information anyone might be able to share would be very much appreciated.
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