Why am I paying for 25/2 Mbps service, when the last few evenings I have been seeing average download speeds of 3 to 5 Mbps???
This pervasive horribly slow service seems to be the new standard for RCN internet service. It would seem that the least RCN could do is tell the customers what the issues are, what RCN plans to do to resolve the issues, and what is the schedule for restoring their advertised service.
If RCN is incapable of resolving the problems, then let us know, so that we can take appropriate steps to obtain alternate sources for internet service.
RCN, your customers deserve better! Getting 15% of the advertise "up to" speed is NOT acceptable!
Walt
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