Here's my encoded mac: b606c586313cea8b3328ae44d55accdd7b1f2832
As I've posted before many times, my speed is currently down the tubes.
I'm subscribed to the 50/6 package (internet only). During the day my speeds are mostly near 20mbps. Modem signal specs are all good.
During peak time -- as in RIGHT NOW -- speeds are usually about 15-19 mbps, a far cry from the 50 mbps that I'm subscribed to.
When we had the 25/2 mbps package it was consistently spot on the speeds. Just about the past month and a half the speeds have been abysmal (ever since we got the 50/6 package).
On top of that, each time I try to call customer care, there is 20+ minutes wait (which is a bit too much if its happening EVERY TIME that I call them).
What gives? Is it my modem's provisioning? Is it the wiring/signals? Is it that the node is saturated?
Can someone take a look.
thanks,
cchhat01
--
"Look at me, I'm Dr. Zoidberg, homeowner."
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