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[Connectivity] Not getting an IP with new router

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I have Astound Business (formerly Wow Business) here in Chicagoland and my personal router just up and died. I bought a new one, powered off the cable modem (Arris S33), hooked things up and powered everything back on. No matter what I do, I am not getting an IP address. I also have AT&T 25mbit DSL as backup and throwing that on the wan port works fine so I believe the router works. Does Astound hardcode mac addresses some where? I've power cycled the modem at least a dozen times today and I have zero clue what the mac address was on the old router as it will not even power on. Edit: I do get 192.168.100.10 for a few minutes but then it goes back to no IP found.

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