Got 2 things I need help with -- for the past few (3 at least) weeks, the cable guide has not been available. Is this a customer specific issue or area issue? Have tried rebooting things but hasn't helped.
Also -- have a Motorola SB6580 Docsis 3 modem/router that had been working ok. Seems to be flaking out on wireless side so I will likely be replacing it with a separate modem (Motorola SB 6141 docsis 3 modem) and router (Asus RT-AC66).
What do I need to do when I go to replace these things (other than plug in the cables properly). Will the SB 6141 need to be provisioned by just plugging it in? Or is there some online thing I can do when I 1st plug it in? Or, will I have to call -- and if so, will RCN support know what to do with this model?
I have read elsewhere there are many using this model and in my research, this is supposed to be the best 3.0 modem out there. I presume the router should be straightforward (just plug in the network cable to the modem and then set the router up).
Can any of the RCN folks help with these 2 items?
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