Former WOW! Customers with CATV/IPTV Please Read
edit: Just got another email touting the change and they even say how we will be getting new channels. That we don't get. "What You Can Expect • A New Channel Lineup: As part of this upgrade, you’re...
View ArticleStreaming/IPTV - Does everyone get the "loading video" message
All day today, we've had dozens of interuptions/pauses with the spinning circle "loading video" message. It didn't happen this often after we first went to streaming. Does this happen to everyone with...
View ArticleAstound(Grande) expanded OFDM channels
Astound here has had 1 OFDM channel 391 Mhz to 580 Mhz for some time. Astound added another wide OFDM channel 800 Mhz to 958 Mhz. The Nodes and Amps here were new in 2017 and supported up to 1 Ghz....
View ArticleProblem maybe
Tracers to astound.com got this back with trace software on windows Internal Server Error The server encountered an internal error and was unable to complete your request. Either the server is...
View ArticleSpeeds up to 5 Gbps available in some areas
Just got this mailer that shows 2 Gbps available in select areas. Anyone know where? i have located the Texas Rate Card and attached it. Not terrible pricing on fiber services excluding the 5 Gbps plan.
View ArticleWhat I Learned After 24 Hours of No Internet
1. Astound's modem is no better than my own. Despite them telling me I need a new modem, using theirs gives the exact same speed. And more importantly the exact same issues with my internet. 2. When a...
View Article504 bad gatteway problem
getting on lots of pages a 504 bad gateway im in desplaines il 60016 whats going on anyone eles see this?
View ArticleIPTV Remote Control Eats Batteries
Installed my new IPTV boxes in late September and one remote is already dead. Two AA batteries every three months or less is not acceptable. Anyone else seeing this with the Evo Force 1 box/remote that...
View ArticleDoes Astound Still Offer Cable Cards in Grande Territories?
Does Astound still offer cable cards in Grande territories, at least where coax is available?
View ArticleUpload Slowness - Overprovisioned?
I'm in the Sacramento suburbs and have been having ongoing issues with Upload speed. I can only get the 50Mbps upload during midnight and 6am. All other times during the day it's slow, sometimes going...
View ArticleBridge mode questions
I just had an Arris DG3450 modem-router installed. I want to use my own router, likely a TP-Link AX1800. I also upgraded to a Tivo quad-tuner HD cable box. There is an ethernet cable connecting the...
View ArticleAstound - $10 Auto Pay Discount
Astound started billing us $10 more than usual. Called billing and they stated our auto-pay discount was discontinued because we were a customer for 25 years.... Can you believe it. Wife contacted 2...
View ArticleDown in Gilberts, IL
Down in Gilberts since earlier today. No time for resolution yet. From the chat bot... One or more of your services may currently be impacted by an outage in your area. Unfortunately at this time we do...
View ArticleAny clue what tool is needed to open this cable box?
I was going to use my time off and run a new drop from the external box to my basement server rack where my router, servers, etc are. Right now the modem is behind at least two splitters that are in...
View ArticleDo any plans include the Eero Max 7, or is it an add-on?
Seems most the plans include the modem charge for free. Do any plans include the Eero Max 7, or is it an add-on? I'm debating between the 600meg and 1gb plans, but know my current router setup(wifi 6)...
View ArticleStatic IP, Change IP?
Everyone says unplugging modem etc. should get you a new IP. It never has. I have the same IP for years. How do I get a new one?
View ArticleBridge mode questions
I just had an Arris DG3450 modem-router installed. I want to use my own router, likely a TP-Link AX1800. I also upgraded to a Tivo quad-tuner HD cable box. There is an ethernet cable connecting the...
View ArticleEmail Access in Europe
When in Austria, I can’t send or receive RCN email on my iPhone, though I can access the webmail site. Anyone else have this problem? If I delete and reinstall the account on my iPhone, it won’t verify...
View ArticleInternet problem
On 1/14/2025 internet keep going out then comes back anyone eles see this near me ty ray
View ArticleAstound appears to be exiting TV
I got this email just now and it seems to shift TV over to DirecTV.
View Article