Hello,
I am on the 50mbps tier and in the mornings & during the day, I get ~50-55mbps. However, starting at about 5PM, my speeds begin to suffer and max out at 5-8mbps. I called RCN about it, and their speedtest showed that my transmit power was out of spec (52 dbmv). They sent a tech out this morning, and when he ran the test, the transmit power was now in spec. He assumed that a change was made at the NOC to correct the issue prior to him arriving. However, tonight, the speeds are back to 7mbps. My assumption would be that congestion at peak hours is causing the issue (not sure if a node split would resolve the issue), but regardless, I'm paying for a 50 Mbps connection and getting 5 Mbps for a good chunk of the day. Upload speeds are 5Mbps 24/7 however, which is great. Hopefully you can help. Thank you so much!
P.S. The Tech who came out was kind, knowledgeable, and prompt. The Voice support was also courteous and helpful, and scheduled the appointment to occur within 12 hours of my phone call. Very impressed!
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